unbeLIEVable! i had the same experience with brandon porchea today! he said one thing & did another, then would not take my calls! i am outraged that this company continues to conduct "business". PUBLIC BEWARE!
as of january, 2010, my community (sun city peachtree) transferred from wentworth mgmt to ccm. with wentworth, i had had automatic withdrawal of monthly hoa fees. when the transfer took place, i got no notification letter. so i had no idea that my monthly dues were not being paid as usual. on may 3, 2010, i received an assessment through the mail for $756. there was no contact information - phone number, email - associated with this paperwork. i googled ccm, found a phone number, and called. the lady with whom i spoke explained that my hoa dues were five months past due. i told her that i had automatic withdrawal. she informed me that wentworth was no longer my mgmt company... ccm was. she asked if i had received a letter & payment book. i told her i had not. she told me to pay the $756 immediately to avoid penalty. she also said that she would mail a payment book to my residence (which she did). i mailed a check the following day & have paid in advance every month since.
yesterday (9/24/10), i received an "assessment" letter from ccm. the notice claimed that i had a balance AND that my hoa dues were past due! again, there was no contact info on this paper. so i got phone number from website & called. the woman...her name is raina... with whom i spoke was incredibly rude. i asked her the purpose of the assessment letter. she said that i had a balance due from april of 2010. i assured her that that was not the case & that i had complied with all financial requirements. at no time did i lose my temper or say anything discourteous. i did ask why there was no phone number included in the assessment letter. i also told her that, rather than having past due hoa payments, mine were made each month at least 2 weeks in advance of due date. she said she could not help me, & that i would have to call my local hoa rep. i told her that the assessment letters should include a reason for the assessment & not just "balance forward" and an amount. i also said to her that, when i googled community club management, i found a list of complaints about similar matters. she asked me who had written them. i said i had no idea; but that she could do a google search to find out. she became extremely agitated & told me she didn't CARE who had written the complaints. i asked her then why she had asked me. she retorted that i had brought it up. i found this exchange to be unprofessional & inappropriate... just like the assessment letter with no purpose and no contact number.
my hoa is headed by a man who is a pulte employee. the rules are ridiculous. i have been cited for having a yellow garden hose, for leaving my trash container out overnight, for having the wrong hue of window tint on my GARAGE window, and on and on.
had i realized that this community is more of a stepford community than a homeplace, i would never have moved here. sure i read the covenants. but i had no idea the scope of the restrictions. we at scp have a restriction against any sort of ornamentation on our MAILBOXES!
i mean... REALLY?
