Ramon Guevara is the biggest con artist at this establishment; "QUICKENLOANS"! He is not qualified to sell life insurance at a FUNERAL home... let alone fill out paperwork to refinance a mortgage!
I was supposed to have my refinance DONE 3 weeks ago! He is the SOLE hold-up on my signing... & I am still WAITING...three weeks ago "all that was needed" was a document from my insurance company & then we would schedule a closing date... he got that within a cpl hours... but according to his e-mail it takes "24 to 48 hours to review"...
Then he said he needed a tax statement, he got that immediately.. again it will take "24 to 48 hours to review"... I scanned it & e-mailed it... should only take minutes to "review"...
This process "all I need now" has repeated for 3 weeks...I followed his "all I need now" with "are you sure this time"?
Ramon could have told me on DAY 1 ALL THE DOCUMENTS NEEDED UP FRONT to avoid the HOLD UP NOW...I was told last Friday they have everything & we will probably sign this week, TODAY(8/10/2010) he informed me I need to send him proof, that I do not have any liens...
Why didn't he say that LAST WEEK? BEFORE HE TOLD ME WE WOULD CLOSE THIS WEEK? he must be under the influence of drugs or alcohol... how can anyone be so screwed up?
I paid him $500 already he can do all the searches he wants... liens are PUBLIC information... it would show up on my credit report, it would show up on a bank check... mortgage lien search, tax history... why am I doing HIS WORK? what did I pay this clown for? his drug habbit?
Ramon is completely incompetent! The excuses are overwhelming... one lie after another... it is beyond me how this company can still be in business...they MUST hire elementary school DROP OUTS!
I have over a 760 for a credit score... I am only refinancing because CITIZENS bank is requiring me to purchase an additional flood insurance policy for more then my loan is (my home is in a 100 plus year flood zone, my house was built in 1800's & has YET TO FLOOD), in my state it is ILLEGAL to make someone insure a home for more then the loan amount.
So I decided to ditch my bank & go elsewhere... QUICKENLOANS already took my money...I GOT SCREWED!
but I know my rights, I will follow through with my legal options NOW!
******STAY AWAY FROM QUICKENLOANS!*********
there are federal agencies available to report this kind of fraud. Take advantage of the Better Business Bureau... I checked online and there are resolved complaints regarding quickenloans...
do not give up, that is your hard earned $500, do what is necessary to get it back!
CONSUMERS DO HAVE RIGHTS! report QUICKENLOANS to the BBB its fast and easy and more consumers check out the better business bureau then this website...
your state also has an attorney general to protect the consumer... file a complaint within your state =) good luck
