Dear Sir, I have written letters dated 19.6.2017, 02.07.2017 and
18.07.2017 on the above subject.
It is further submitted that upon my complaint dated 19.6.2017, there was
some enquiry from your Pune office Ist by Mr. Durgesh (Mobile No.
[protected]) and subsequent Mr. Sanjay. But Mr. Sanjay for the reasons
known to him played a role that my compliant will not be entertain and
accordingly when I tendered laptop to M/S Syscon at Goa on 17.7.2017, they
said the laptop is OK and regarding problem of left side slot out from the
laptop it is told that Ist give a letter that the laptop is Ok then M/S
Syscon will see what he can do for that.. Accordingly I forced to take
back the laptop in a defective condition. I also informed that to remove
the defect is necessary as it will carry out of country but no cognizance
have been taken and in a defective condition the laptop was carried
abroad.
When my son who is using the said laptop came in India, I approached to
your representative M/S Simtecs Computronics Pvt. Ltd. at Goa they
immediately said that Cd Driver is defective, whereas M/S Syscon forced to
carry the same in a defective condition, and therefore the said CD Drive
was replaced vide Tag No. IN [protected] on 06.1.2017. Please take necessary
action against M/S Syscon for their act to force me to carry defective
laptop.
As far as problems of left side slot out from the laptop, which is
creating lot of problem to carry the laptop which is basic character of
it, no solution is given even by M/S Simtecs Computronics Pvt. Ltd and my
son is carrying the same as it is.
Besides the above said problems I have tendered my laptop to you for the
following occasion for various defects -
1. Mother board is failed and requires replacing the same. An indent
was placed and on 19.06.2017 the mother board was replaced under service
tag no, INO 1283326.
2. While replaced the mother board, it was not fitted properly and thus
note book was not booting and therefore required to go again to authorized
service provider at Mumbai, because at that time the note book was in
Mumbai, M/S Kay Impex Pvt. Ltd. on 26.07.2017
3. For problem with scroll lock key, on being shown to dealer again on
24.12.2017 the key board was replaced on 27.12.2017 vide tag no INO
2674673.
4. Again on being problem, as shift key was not working and a blue
light was persisting, the Hard disk was replaced vide tag no. INO 2674663,
on 29.12.2017
5. Again on being problem with the speaker, reported on 09.05.2017 the
same is replaced vide tag
No. INO 3021749 on 13.05.2017.
6. Again on being problem in CD drive on 02.06.2017, the same was
replaced vide tag no. INO
3189118 on 03.06.2017.
7. CD Drive again replaced vide Tag No. IN [protected] on 06.1.2017
From the above you will agree that I faced lot of problems with the said
laptop and still there are problems of left side slot out from the laptop,
which creating lot of problem to carry the laptop which is basic character
of it. With the past history of the said laptop and with the so many
problems occurred in it again and again I am sure that I was sold
defective piece of laptop and therefore I once again request you to
replace the same or refund the amount. Please note that after being
purchased care pack your company failed to provide the required service
and therefore you are liable to pay compensation also, which please note.
