I had set up a pament plan with them and they deducted $100 for a biweekly payment that was set up for $50 biweekly since Sept of '09. I had never had an issue with the money not being in my account for them. This last payment for July 23rd came out twice due to a mistake by one of their employees. I talked to an ADAM KROOK (his real name mind you) that only gave me two options for their mistake, either have them skip the next payment or wait 3-6 weeks for them to recity their mistake! If they can take the money out so quick, why can't they do the same to fix it? CAPTIOL ONE STOP USING THESE NEGLIGENT IDIOTS!
