I agree that the service at Leon's is mediocre at best. I bought a bedroom set from there where a technician was sent to assemble it; 7 months of uncomfortable sleeping later, my husband and I took the mattress off to reveal that they sent us a broken headboard/frame (it was put back together using scrap pieces of wood) and one side of the frame was screwed in 4 inches lower than the other side. When I call and asked why I was sent a broken frame and had a technician who didn't know what he was doing, they said that I should have called and gotten it fixed earlier instead of calling them later. No apology, no nothing. Then they said that the delivery of a new frame and techinician to put it together would take 2-3 days and there was nothing that could be done.
I will never shop there again. Just another example of a big box store not caring about their shoddy merchandise because some other poor gullible person will go on their 100 years of service (just service, not QUALITY service). To Jojo Chinto above, I have NEVER heard of Leon's calling and telling that something went on sale. That is clearly an exception, not the rule.
