Well I guess alot depends on where you live. My experience with RCN has been mostly a positive one. Actually they were the only ones who offered to come out and install Internet service at my new address with just 24hrs notice.
I couldn't find any other company to match their time deadline and we have many different internet/cable companies in our area. Also they were willing to offer me a lower price deal than any other company I called and a free month of service no installation fee (good luck getting that with Verizon).
I know they are not perfect but I have been with them since fall of 2009 and have very few complaints. In fact I have moved several times and took RCN with me and in the process I have not paid my monthly bill on time as I should have. Even so, I never felt like RCN was trying to rob me like I did when I had Verizon. They have been more than fair with me.
I did have a few service outages but they were due to Squirrels chewing on my wires. Other than that come hell or high water my RCN service has worked like a charm. Whenever I had any problems I had the same TEch come out and he was really cool and helpful and was always on time. In fact there was times when the tech arrived and was sitting in front of my house calling me asking where I was. They are as reliable as any other company.
In fact I remember taking days off from work waiting on Verizon only to be told that the tech didn't need to get in and not even receiving so much as a courtesy call from them. With RCN at least I feel like they value and respect me as a customer.
My only complaint is that aweful Automated phone system that requires you to enter your account number multiple times before you get through to a real person. Also if you are trying to pay your bill via automated phone line. FORGET IT! You are better off going to a payment center or mailing it in. Other than that honestly of all the companies I have ever had and I have had quite a few RCN has been the best for me.
Now Verizon, on the other hand, they are the total opposite of RCN. Hell I could tell you some stories about bad customer service and horrible billing that would make your head spin. (SMH) I don't miss anything about that company.
