I got the similar experience with them. They were keep changing the rates for each call after I blocked the tickets. When I asked them, that why they are changing the price, even though I blocked tickets on my first call. She was yelling at me that I was wasting her time. So when we have a doubts and calls them to findout, they should answer for my questions for free of cost. She was incresing each ticket by $50. How terrible it is. Then when I argued then they said they will give for same price. If i dont get my tickets, then i will be giving complaints to Better Business Burou.