I too was treated like an inconvenience for them when i bought a bed that "HAS NEW TECHNOLOGY MATERIAL" that resists "sinking in" body molds into the mattress because there was a prob with that over the past few years. this bed was supposed to be superior...guess what happened in less than 1 month...yep, so i asked for a refund and they said they would replace with a new bed of the exact brand/model...wait, do they really think im stupid enough to get the exact same one? apparently.
then they completely write me off saying to contact the manufacturer and that its unfortunate... (why the hell did i go to the brick?) Kamloops brick is a rip off (i kept this short even though there's enough that happened to me to write a 3 page complaint. If anyone reads any of this, save your money and shop ANYWHERE ELSE than the brick. no customer service.
