my daughter has had the same problem with wells fargo for about 7 months now and she has been trying to keep up with her mortgage payments and they have been giving her a complete runaround . i don't understand these companies the government gave them big money to help and all my daughter wants is to keep her mortgage payment the same as it was, butnow her mortgage payment is up to almost 1000.00 a month . also her work hours were cut 20 percent . they keep calling her at work to talk to her, when she told them she cab't do her own business at work and then they tell her they have to cancel her application because she couldn't talk to them . she told them she works til 3: 00 and she can talk to them any time after that ! what is wrong with this picture ?