My mother is 88 and has been in three emergency rooms and stayed in two hospitals for three days--all during one month. She then was moved to a convalescent home and Secure Horizons told my sister and me that we had no say in where she would be moved, not the facility or even the city. My mom is now being moved to and elder care home as the convalescent was going to release her in less than a week because Secure Horizons would not let her stay longer. She needs assistance dressing herself, going to the bathroom, walking with a walker, and other things she used to do all the time. Now, as if the family hasn't been through enough stress and worry, Secure Horizons has told me that even though I have the legal power of attorney signed by a notary that it will take 3 to 4 weeks for their legal department to assess whether it is valid; during these 3 to 4 weeks my mother will be without any health insurance (except maybe medicare). My mother finally talked to a representative from the convalescent home, and because my borther-in-law was present, she gave him verbal permission to make medical decisions with Secore Horizons; however, no one else can. In addition, Secure Horizons told my brother-in-law that she had to wait until June 1 to see a physcian and that physcian was chosen for her by Secure Horizons. If she becomes ill again, they told us "Take her to emergency."
Unbelievable! My sis and I have become so stressed over the ineptitude and rudeness of the customer service representatives and the limits Secure Horizonson has placed my mother's health care needs, that we don't know where to go or what to do. Any suggestions? T.Peralta
