I am a small residential cleaning company that was promised an AT&T online yellowpages priority listing by a sales rep (~$280/month). There was a recorded verbal agreement. After a month of not receiving promised services (supported by an 8 page email string), I requested the listing to be canceled. I filed a complaint with the BBB. ATT gave me two choices 1) to pay for services through the current date and cancel future service or 2) forgive the past charges and continue with the service. Considering AT&T couldn’t initially follow through with promised services, I was willing to pay for the first month of service but I just wanted to cancel. I request arbitration through the BBB however AT&T refused to arbitrate stating legally the BBB meant nothing. I sent certified letters to AT&T with a response from their legal department to investigate but a week later, (now 8 months later), AT&T sent the account to outplacement collections for over $1800! Nothing like being 8 months pregnant and stressed out for the entire time! I am so frustrated!
