I neglected to make it clear that I had refunded the Mineral foundation about 10 minutes prior to checking out at cashier #4 the same night. I should also mention that the Night manager, in her raised voice had informed me at the beginning of her yelling at me after I stated I wouldn't bother with the product... that according to her I had been ignorant to her staff "ever since you've gotten here" meaning I guess that ever since I'd gotten to the cash which was neither correct nor necessary.
Thank you for your comments Melvin & Irish.
Irish the Wal-Mart's in this area don't add tax to every individual item. I believe I indicated I had other items to purchase as well. If not, I apologize for the oversight. The amount of $6.58 was indeed the price of the item before taxes.
As to the rest of your post I will only quote a very wise character and say, "If you can't say anything nice, don't say anything at all, " and I believe I will do just that but thank you for your opinion.
Melvin, I appreciate your agreement with Irish. I'd just like to elaborate if I may, that as someone who has managed a retail store previously and received recognition numerous times for our exemplary customer satisfaction levels, I dislike customers who treat staff rudely for no reason as well. But in the same token, very often customers are treated rudely by staff - usually those overworked, underpaid and under appreciated, and many customers like myself, and I would imagine like you and Irish as well, often ignore those who happen to be rude to us and let it go. I personally know what retail staff can be subjected to. A manager yelling and accusing a customer of something that they have not been a witness to and have no basis on which to hinge their assumption, also has no right to display to their staff this kind of poor role modeling. As a manager it was this lady's responsibility and her position of authority, to oversee the correcting or resolution of the pricing issue and do so without making anyone (staff or customer) feel belittled. My stating I'd go to the other Wal-mart, if anything, would have been handled by a more professional manager with a very non-committal response such as, "We're sorry to lose you as a customer". Whether meant or not, this kind of response would be neither apologizing for anything or offering anything and certainly not accusing anyone of ignorance. It also would not have had the end result that ensued.
Perhaps my title could have been much better worded and perhaps I did not clearly indicate in my account the raising of my voice came after about the third accusation by the manager that I was being ignorant to her staff. Whether or not I should have kept quiet and simply allowed the barrage - hindsight is 20/20 and I have to wonder just how many customers would have accepted this same treatment where they in my shoes - the unfortunate thing is that this manager has basically shown her staff how she will accept and support them in treating customers and how she goes about dealing with customers herself.
This particular Wal-mart has some exceptionally professional cashiers who are a pleasure to be served by and who know how to carry on conversations and respond when greeted with a "hi" or "How are you?" They also say please and thankyou...- but the biggest difference is that none of them work under this particular manager. Coincidence? Not likely.
Thanks for your comments - both of you. I appreciate your time.
Thank you Eileen I appreciate your comment and your tip about length and the movie suggestion :)
Thanks everyone for your comments and for allowing me the opportunity to have my part in this situation clearly pointed out to me that allowing myself to take offense to the treatment was a very poor reaction on my part. It also reminded me that I have neglected my Assertiveness training from years ago and I will be refreshing myself in this area.
Further I apologize for having caused those of you who believed it important to point out that I am a ### with a whining and socially inept skill set. Although those who know me have disagreed with these comments, I appreciate each of you for pointing these socially unacceptable flaws in my character out to me in a clear and concise way. I appear not to have had anyone around me feel comfortable enough to point out my deplorable attributes. Thank you all for doing so.
To Wal-Mart South keys, I apologize for my responding to your Night manager in a manner that allowed her management style and choice of words to offend me. But now that each of you have shown me I should know better...I hope I will handle any similar situations neutrally and without reaction regardless of how I believe that it has impacted or attacked my character or my part in any similar situation.
I trust I have not offended anyone further with this final post. Thank you.
