we too suffer with paying for highest package and get 200-300kb should be getting 1500 upload of 3kbps yes you read that right! We have no other choice right now but to continue as we are in a rural area with no other internet options. When we bought our new computer the computer geek guys said that wildblue doesn't have enough satellites to handle the amount of customers that is why during peak hours we all have crappy internet. He told me not to expect it to get better only worse as they we not sending up anymore sat in the near future. I asked about hughs net and he said they have even less sat's like maybe 3 vs. 12 with wildblue. Until wildblue gets enough pressure to put up more sat's nothing will change with the speed issues. Federal Trade and BBB need to hear that you are paying for something and not getting it. Face it, our dollar needs to go farther these days not shorter. I haven't had customer service issues as our internet wildblue comes from a reseller and all issues go thru them.
