CANADA - First Data seems to have taken over the contract for UNPS. I am in the middle of a battle with this company. I closed my business Jan 2010. I had a contract for my Debit/Credit card machine that my credit union arranged through UNPS, it expires on April 30 2010. I faxed them that as of April 30 2010 I would end my contract (this was in March 2010), and asked them to send me the packing materials to return the machine to them, THEY took two amounts from my bank account of $175.00 as Settlements for Visa + Mastercard on APRIL 6 (24 days BEFORE the contract would expire) when I called to ask what that was for - they claimed it is another department that deals with cancellations and that the DO NOT LOOK AT THE DATE ON FAXES that they just terminate and charge the fee. I told them that I have a contract, that expires on APRIL 30 2010 and that is what the fax told them. I then went to the credit union and spoke to the person who set the contract up for me 3 years ago, she called them and was assured that they would get back to her by the end of the next day, but NO ONE EVER GOT BACK TO HER. I called them again, the person who was supposed to get back to me was away, so I was passed on to another person (THEY NEVER LET YOU TALK TO THE SAME PERSON). She assured me that they would look into it and she "quoted me a confirmation #". A few days later I checked my bank account and $175.00 for the Visa portion was returned, but after another day the other amount was still not there, so I called UNPS/DATA FIRST again [protected]) to inquire - tried to give the confirmation # - the person said she didn't know what a confirmation number was.? I gave her my merchant number - she looked up the file and said that they were not returning the other $175.00 as I sent the fax in TOO SOON, (even though it clearly stated the date of April 30 2010 as the date of closing the account)... She said that they will NOT be refunding the other $175.00 ! I asked to speak to a supervisor, she said someone will call me in the next 24 -48 BUSINESS HOURS. I said I would NOT send back the equipment until they send me back my money, she said they will bill me for it. I called the credit union again and told the person who signed me up with UNPS (now DATA FIRST) all that went on, and asked that SHE TAKE CARE OF IT- she says she will, apparently I am not the only merchant having issues with them. She said that it is bad enough that head office is considering if they will continue the use of this Debit/Credit Card processor. In my opinion this company is using Bureaucracy to grab money from unsuspecting clients. BEWARE OF UNPS/DATA FIRST. I am waiting to see how this pans out, but this company is doing a lot of harm to their reputation in the mean time.
