We must file and go through the dispute process using FRCA guidelines that the Federal Government has in place to do so. As you mentioned we do not state that we provide a 100% success rate. Our success rate on average is 70% which is very high considering a driver has less than a 10% chance of winning if he disputes the information himself. Furthermore, we do not pay to be a member of the BBB therefore we do have an F rating. As you may be aware, in order to continue to have good standings with the BBB, you must continue to pay them to be a member and we chose not to continue to do so. Everything we do is under FRCA guidelines, so if we did not win your case, it is because the carrier provided evidence under FRCA guidelines that the information was a true entry.
