As the Managing Director of Severn Blinds Limited and the person known throughout Shropshire and beyond as Bob The Blindman i have a right to answer this complaint (which I hasten to add is the only one we have ever had).
This customer has never had a legitimate complaint with my company, but has been on a mission to besmirch my companies reputation since her blinds were fitted. Trading standards are not involved in her complaint, as she refused to let then deal with any issues she had after it was pointed out to her by trading standards that she does not have a legitimate complaint. Mrs Chetta subsequently dismissed trading standards mediation. I have numerous letters on file stating quite clearly that we are more than happy to resolve any issues that she feels there are with the blinds and to date she has never taken me up on the offer something that can be confirmed by Shropshire Trading Standards.
I firmly believe and have always believed that Mrs Chetta has never liked the blinds she chose both on style and colour, and she is hell bent on trying everything she can to gain a refund. My company cannot and will not be held responsible for the whims and mind changing of a customer. We do not coerce any person into buying any type of blind and have always dealt with any complaint from any customer quickly and effectively and always to the total satisfaction of the customer.
In Mrs Chetta's case the complaint is non existent, we have tried to deal with her in a professional manner but it is very hard to deal with someone who insists on putting the phone down on you, or fails to respond to your offer of mediation.
So finally to all of my customers out there (over 7000) thank you very much. To all of my potential customers please YOU be the judge of my company no one else should influence you.
And to Mrs Chetta please stop harrassing my company, you had a fair chance to have your feelings noted, you terminated things not Bob The Blindman so please stop this abuse of my company and me personally. For further information visit www.bobtheblindman.co.uk
I agree with rafbloke, I too found bobtheblindman an excellent company to do business with. They were very effiecient answering the phone, Bob turned up on time and the blinds were fitted very well in deed. We too tried a so called National company H*llarys nad they were appalling. Thank god we found Bob.
