YOU MUST FILE YOUR REPORT TO Delaware Dept. of Justice directly because the business is located in Delaware. Here is the information. You can file a complaint online:
http://attorneygeneral.delaware.gov/consumers/protection/complaint.shtml
Gevalia's customer complain dept's rep's name is Veronica. Her contact no. is [protected] Option 1
Veronica called me prompted by DA from Delaware. She asked me to file the case to a local police department in your own town. With the police report, they can start the investigation by tracking down the IP address.
Hundreds similar complaints are going around on Internet. If all of the victims file complaint to DA and police, Gevalia finally gives in, I hope.