Iolo are reaching the bottom. Las November I bought System Mechanic Pro fully convinced of what they said - Fully Windows 7 ready.
Not only have they discontinued the firewall, part of my deal, but I have had nothing but blue screens in the most different circumstances, like when someone on my network tries to access my computer, and a series of others i can't even put my finger on.
So I had to install a different program, that is running beautifully - no more blue screens.
I wrote to Iolo and asked to have my account cancelled and my money refunded. Guess what the answer was?
quote
Dear Maria,
We have deactivated your account. Unfortunately we are unable to issue you a refund as our return policy states all refund requests must be made within 30 days of purchase.
Thank you for your time and patience. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. For your reference, your case number is CAS-764781. You may also visit Customer Care online at http://www.iolo.com/customercare.
Regards,
Allie D,
Customer Care Representative
http://www.iolo.com/customercare
unquote
I am speechless... anybody care to add a comment?
Maria Oliveira
