Same thing happened to me today. The exact same thing. When they first called they introduced themselves as ATT and stated that my phone bill would be reduced. And all this was on my small business line. ATT stated they would dispute it on their end but I guess we'll see. I told the UMBI representative straight up that I was not going to pay this bill and it was ridiculous. The UMBI representative was also rude and stated that she a supervisor when I asked to speak with one. Now come on...I've worked in a call center before and supervisors do not sit on the phone and answer calls unless it's crazy busy and even then they hardly sit on the phones. That is just a flat out lie. Oh I'm so mad I need to vent.
