A total rip off .. total jerk customer service. Each time I call they have something more to add on.
First time booking fee - $99
Holiday surcharge (though holiday is 8 days away) - $100
cancellation - $75
early booking - $75
one time fee + port fees etc for Bahamas is worst .. unimagineable
they count children as adults .. if its 4 adults & 1 child .. its extra money @ of an extra adult.
extra nites are total rip off
upgrades are ridiculous.. it like "hello if this is upgrade .. what my actual hotel like?"
1-800# is total bs .. never answers .. call back is undependable
All reps are very rude so far
you call booking company and they say "we are not the original company who sold you this package !
Oh btw and if you call booking company ... they cannot make any changes to your package w/o our approval "...wtf .. does that make ne sense .. why dont u just tell me if I can change the package or not then!
They like to go in circles
All reps on the phone are only trained in talking fast .. so that person doesnt understand ne of the fine prints there ..
I feel trapped.
Planning a Orlando & Daytona trip for May .. so far its been nightmare .. as they will not get in touch with me to give them the dates!
Lets pray .. this goes well .. as I am taking my in-laws along with .. and wud hate if they have a bad exp with this trip .. as they are really looking fwd for this.
