I wanted to let anyone who has dealing with HP to know of the fact they make up policies for customers as they go. I had nothing but issues with this laptop and it had to be serviced several times. The last time it was sent in. They failed to return it to me. When I called to check on it. They said since your computer was in our warehouse for more than 30 days we have recycled it. Which means the computer that was still under warrenty is no longer mine and they do not have the ability to return it to its owner. I will be suing this company in cival court for the purchase price of the computer since they have my property and have failed in good conscions deliver to me. they had my computer for several months with the faulty driver and then stated they wouldnt fix it due to water damage. There was no water damage and I was ready to prove that so I asked them to send it back to me and they failed to do so. When I called to check on why I hadnt received it they explained they have recycled it the computer was less than a year old. So be careful if you buy an HP product. The customer service is horrible and they are not skilled to answer your questions and stray away from a script in which they are given and further more their call system will be of no help to you if you have aq serious problem. I called corporate offices which you get transferred to a manager of tickets which is just a glorified customer service agent who has more experience at covering hp butt. They enforce policy which is not written anywhere in the contract of warrenty or service repair slips. Which I have everything including the slip which you send in with computer for reapair staqting do not contact me by email since this is my only computer. So what do they do they email you. They dont call you send you a letter. They just hope you will go away. Bad Ethics will destroy a Company and HP you are well on your way to having a bad name and people avoiding your product even if it was free.
