I agree with you - the whole company is a scam...I bought a treadclimber- you know the treadmill plus stepper machine...well anyways I got about a year and a half from the stepper before some piece on it needed to be replaced. They send you the piece which you have to pay for even though you supposedly have a warranty and then you're supposed to become some kind of tech whiz...We never got the piece to be replaced so I just used it for another year and a half as a treadmill only...then suddenly the thing stops running and I call up and think it's the motor and they try and tell me over the phone that it has to be the lubrication and that the manual clearly states which kind of lube to use and all this crap- like who keeps reading the manual after 3 years...Basically you get no help with maintenance and it's all on you to try and fix the problems with it- I took the thing apart and threw it out for the garbage men...NEVER AGAIN WILL I EVER BUY A BOWFLEX PRODUCT - THE WOMAN ON THE PHONE WAS ARROGANT AS WELL. Also she tells me my warranty for the motor is void because I used WD-40 and not what they said in the stupid manual - please what a RIP-OFF!
