I personally think that whomever submitted this complaint is probably from a corporate store. I know you are intimidated by a company that actually cares about it's customers, especially when it is taking customers away from your "corporate" store because they do treat their customers like they matter and they don't have to take a number to be waited on hours later. Shame on you for trying to ruin the reputation of a new store that is customer service and family friendly. I love the new Ruckersville, VA store and I have not yet had one issue that they have not been able to resolve. As a matter of fact, they have been able and willing to resolve more issues than your "corporate store" ever was.
