I am also having an awful experience with Luxotica Group - I sent two pairs of sunglasses for repair - A pair of $300+ Prada glasses and my husbands Ray Bans - 6 weeks after sending them in I get a letter stating that I would owe another $20 for the repair of the glasses, that was totally fine with me, but I wasn't sure which pair they were referring to, so I called to find out and it was then and only then that they let me know that they had received the box with the letter stating that there were two pairs of glasses enclosed for repair but that only one pair had been received. I asked if the box had been received damaged, they had no idea as they don't keep the box (there goes any luck on getting an insurance claim as they need to see the box), I asked why I wasn't notified at all let alone when they realized that one pair was missing...They said that they knew that I would call in about the additional $20 needed to repair the one set of frames and I would ask about the other pair then...WHAT?
They have no idea what happened to the Ray Bans amd no intention of helping me find out, it is my fault. I was put through to a supervisors voicemail, Carla Smith, and left a voicemail but of course, never got a call back. Now whenever I call the 800# I get disconnected, and if I get a person I am put on hold and then somehow disconnected - THis is SO frustrating and I am trying to find another contact.
Good luck dealing with this RUDE company that has NO customer service or care in the world for their customers.
