Hi Diane,
We're sorry you've had such a frustrating experience! I work for Proactiv and I've forwarded your complaint and contact information (listed above) to our corporate customer service team. Someone will contact you soon to resolve this as quickly as possible. If there's a better way to reach you or if you have any additional questions, please email us at customerservice(at)guthy-renker.com.
Thank you for bringing this to our attention.
CM (Proactiv USA)
Hi Michelle,
We're sorry you're having such a frustrating experience. I'd like to get you connected to someone in our corporate customer service team who can look at your account and help you. Can you email us your contact information to customerservice(at)guthy-renker.com with a link to the above post? If you can provide either your account number or full name and zip code, someone will get back to you with a solution.
Thank you for bringing this to our attention.
Meaningful Beauty Customer Service
Hi,
We’re so sorry that you’re having a trying experience with your order. We'd really like to get this resolved by putting you directly in touch with our corporate customer service team. They’ll be able to look into your account, figure out what went wrong and help you from there. Can you send an email with your contact information ( account number OR full name and zip code), a link to this post and “ComplaintsBoard.com Concern” in the subject line to customerservice(at)guthy-renker.com? We’ll make sure someone gets back to you to help resolve your situation and find a solution that works for you.
Again, our apologies in advance for this inconvenience. We certainly appreciate you bringing this to our attention.
Sheer Cover Customer Service
Hi Kelli,
We'd like to help you resolve this. Please email us at customerservice(at)guthy-renker.com with your full name and zip code and a link to this complaint, so we can look into your account and fix this for you. Please include ATTENTION: RENEE in your email.
Thank you for bringing this to our attention.
Proactiv Customer Service
Hi Sam,
We're sorry you've had a frustrating experience. We'd like to help you resolve this. Please email us at customerservice(at)guthy-renker.com with your full name and zip code and a link to this complaint, so we can look into your account and fix this for you. Please include ATTENTION: RENEE in your email.
Thank you for bringing this to our attention.
Proactiv Customer Service
Calvin,
We're sorry you had this frustrating experience. We'd like to see what we can do to help you resolve it. Please email our corporate customer service team at customerservice(at)guthy-renker.com with your account number OR your full name and zip code so we can look into your account directly. Please include a link to this post and ATTN: RENEE in your email to ensure your case is handled quickly.
Thank you.
Corrie (Proactiv USA)
We appreciate you bringing this to our attention. We're sorry you had this frustrating experience. From your post, it sounds like your issue has been resolved, but if there's anything at all that is still unresolved, please email our corporate customer service team at customerservice@guthy-renker.com so they can make a special effort to look into your account and call logs and identify how we could have served you better. If you include a link to this post as well as your name and zip code (ATTN: RENEE), they'll be able to find your account records and contact you directly with a solution.
Again, we're sorry you experienced this and appreciate the feedback.
Corrie (Proactiv - USA)
Hi Chris:
We're sorry you had this frustrating experience and we appreciate you bringing it to our attention. From your post, it sounds like your issue has ultimately been resolved (you've been credited for the charges?), but if there's anything at all that is still unresolved, please email our corporate customer service team at customerservice@guthy-renker.com so they can make a special effort to look into your account to identify how we could have served you better and what else we can do to help you. If you include a link to this post as well as your name and zip code (ATTN: RENEE), they'll be able to find your account records and contact you directly with a solution.
Again, we're sorry you experienced this and appreciate the feedback.
Corrie (Proactiv - USA)
Hi Kathryn:
We're sorry you had this frustrating experience. As I am getting back to you a bit late, I hope that your issues have been resolved at this point; however, I want to offer to look into your account to ensure that's the case. I want to invite you to email our corporate customer service team at customerservice@guthy-renker.com so they can make a special effort to look into your account and call logs to identify how we could have served you better and what else we can do to help you. If you include a link to this post as well as your name and zip code (ATTN: RENEE), they'll be able to find your account records and contact you directly with a solution.
Again, we're sorry you experienced this and appreciate the feedback.
Corrie (Proactiv - USA)
