I have personally had contact with SAFEGUARD AMERICA as far as telemarketing for them and I can tell you that this company does everything possible to satisfy it's customer. They are very quick to return a call to you to help meet all your security needs. They handle each customer as quickly as possible and I personally worked with one of the top notch Sales Representative this country has from this industry. He is very knowledgeable about our product, very patient and kind with his customers, and will go many extra miles to ensure that everything is done accurately and to your satisfaction. One must remember, this is a highly competitive industry and it includes many long hours, numerous hours of driving to just one customer at a time and each representative aims to do their very best to be sure their customer is satisfied 100%. I personally know the owner, Mark Tosoni as well and he is a man of integrity, a man of honesty, of high moral values and does everything he can to meet all your security needs and expects the same of his representatives. Again, I'm certain some other competitors are playing their games to put their "mark" against SAFEGUARD AMERICA, but rest assured - we have several thousands of happy and satisfied customers who have stayed with us for many years. And yes, as with any agreement you need to be involved and read what you're signing, as you are ultimately responsible for the service provided to you like anything else in life!