I had one of the most horrible experiences at Dune. I received a pair of shoes for Christmas. I have a very similar pair so wanted to exchange them for something different. I found the pair I liked, and went to the till for an exchange - The pair I wanted were £20 more expensive, I didn't think it would be an issue. I was told by the shop assistant that she didn't stock them so I would have to go somewhere else! The next Dune I visited didn't stock them either so I was sent somewhere else. In this store, they stocked them but advised that I would have to go to Selfridges as they were purchased from a concession in Manchester. After spending an hour and a half going from Dune to Dune, I was told in Selfridges (Oxford Street) that I would have to go back to Manchester! Never in my life have I heard anything so ridiculous. I worked in retail throughout my student years in many different major high street shops and have never come across this before.
I don't expect my complaint to be responded to so I'll cut my losses, keep them and never wear them. A complete waste of time!
