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BBB Reliability Report for
Electronic Arts, Inc.
BBB Rating: No Rating
* Ratings Explanation...
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
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* Business Contact & Profile
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* Customer Complaint History
* Government Action(s)
* Advertising Review
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BBB Accreditation
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This business is not a BBB Accredited Business.
Business Contact & Profile
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Business Name:
Electronic Arts, Inc.
EA.com
Origin Systems, Inc.
Business Address: 5000 Commerce Crossing Dr.
Louisville, KY 40229
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Type of Entity: Corporation
Principal:
David Abelt
Phone Number:
[protected]
Fax Number:
[protected]
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business:
PRODUCT SALES - GENERAL
Business Management
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Mr. David Abelt
Customer Complaint History
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BBB Serving Louisville, Southern Indiana, and Western Kentucky does not process any complaints against this business. All complaints (if any) are directed to this BBB for processing.
Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
Report as of: 12/9/2008
Copyright © 2008 Better Business Bureau®, Inc. serving Louisville, Southern Indiana, and Western Kentucky
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BBB Reliability Report for
Electronic Arts, Inc.
BBB Rating Unsatisfactory
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: Electronic Arts, Inc.
Phone: [protected]
Fax: [protected]
Address: 209 Redwood Shores Pkwy
Redwood City, CA [protected]
Original Business Start Date: January 1982
Employees: 530
TOB Classification: Video Games-Wholesale & Manufacturers
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names
EA Games
Nature Of Business
This company offers interactive entertainment software.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:
unresolved - The company failed to resolve the complaint issues.
complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
most complaints presented to the bureau.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 916 complaints about this company in the last 36 months, our standard reporting period. Of the total of 916 complaints closed in 36 months, 395 were closed in the last year.
These complaints concerned :
79 regarding Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
24 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
37 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
14 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
10 regarding Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
64 regarding Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
22 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
25 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
6 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
11 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
29 regarding Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
9 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
8 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
42 regarding Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
22 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
10 regarding Repair Issues
BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
52 regarding Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
17 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
23 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
5 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
109 regarding Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
21 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
45 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
15 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
23 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
20 regarding Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
13 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
453 regarding Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
106 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
267 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues, but not within the BBB's timeframe.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
50 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
22 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
46 regarding Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
23 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
2 regarding Issue Not Defined
Resolved
BBB Definition:
Resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
1 - Company resolved
BBB Definition:
resolved - The company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
These complaints were closed as:
718 Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
262 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
454 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues, but not within the BBB's timeframe.
190 Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
112 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
66 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
12 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
6 - Company failed to respond to the BBB to resolve or address the complaint issues.
2 Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Additional Contact Information
Additional Addresses
Dept..627100
PO Box 9014
Redwood City, CA [protected]
Additional Phone Numbers
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
ID: 64196
Report as of December 9, 2008 09:48
Copyright© 2008 Better Business Bureau