You are absolutely right, they are crooks, customer service people are arrogant and do not give all the information. I went through the same thing, exactly same as you explained every word of what mentioned is true. I wish I had read your complaint earlier. The woman I spoke irritated me by trying to sell other stuff and kept calling at midnight..no kidding and I asked her to cancel the order but she did not do so and charged my credit card. Then I called again to cancel and then tells me that they are sending 90 day supply, i got so frustrated, they do not listen. I have never come across such people in any of my online orders. THEY ARE CHEATERS, YES, I AGREE WE HAVE TO SET THESE CROOKS STRAIGHT, DO WHAT YOU CAN.