The same thing happened to me, I bank online send my bill out every month at the same time and not ever thinking a problem would occur I get a call at my place of business stating they have not received my payment. Mind you it wasn't even after their grace period. I called my bank and they indeed took it out of my checking account and mailed it. Gemb continued to call daily stating I need to take care of this situation, they were so rude. Just horrible people.I asked them to give me a call letting me know if they received my payment, never happened. I called them after they STOPPED calling and they told me they got the payment with no apology. I got the number now I call every month and get a confirmation number and its no extra cost. Try it and I'm sure it will annoy them once you let them know that the reason you pay this way is because that company is so incompetent, but make sure you get a confirmation number.
[protected]
