My wife unfortunately had the same exact thing happen with her! We are currently battling the same issue as we speak. Were you able to resolve your case? My wife just got her second denial notice. Like you, she was never made aware of a policy change, in fact, the UoP counselors had not known about the policy and therefore admitted that my wife was never made aware of it. Still did not help! My wife was down to 2 remaining non-core lower level electives that were not transferred when she had a medical issue that she had to deal with. The kicker is, she went for two years straight with no breaks at all and had a 3.78 GPA.
We are furious but don't really have any recourse. I was told to take it up with the ODM office.
