Same thing happened to me and if you get any refund from this company, you will be lucky. I had to file a police report for fraud and my bank is refunding me. I cancelled my "membership" to this jewelry club (which I never authorized either) in November 2008 and just last week (11/27/09) they charged my debit card $89 out of the blue. No one has ever returned the numerous messages I've left on their customer service line and no live person ever answers.