Jason,
My name is Jesse with Nordic Track, I recently read this posting about issues you had with UTS, the company we use for extended warranty work. I do apologize for the issues you had with your machine, even though they were in the past we are still commited to your long term satisfaction. Please let me know if there is anything that I can help you with. You can email me directly.
I also wanted to let you know that Sears will sell the Best extended warranty for UTS, they dont cover any warranties on Nordic Tracks. Also if you were told 3 repairs in 3 years you get a new machine is not correct and I am sorry that you were given wrong information.
Thanks
Jesse Younker
nordictrackcs@gmail.com
James,
My name is Jesse with Nordic Track, I'm sorry for the service you received from UTS. I can offer you assistance with troubleshooting or setting up service for you.
Please contact me if your still in need of assistance.
Thanks
Jesse Y
nordictrackcs@gmail.com
Dear Customer,
My name is Jesse with Nordic Track. I apologize for the issues you have had with servicing your machine. I wanted to offer my assistance in getting your service issues resolved as quickly as possible.
I would also like to offer you compensation for your troubles. Please send me an email at nordictrackcs@gmail.com if your interested.
Thanks
Jesse Y
nordictrackcs@gmail.com
Customer Relations
Harry,
My name is Jesse, I recently came across across your review here and wanted to apoligize for the problems you've had in getting the part in a timely matter. I wanted to see what I could do to remedy this bad experience for you.
Please email me if your interested.
Thanks
Jesse Y
nordictrackcs@gmail.com
Shem,
My name is Jesse with NordicTrack, Please send me an email with your contact information so I can make sure you are contacted by UTS.
Thanks
Jesse Y
nordictrackcs@gmail.com
Kugano,
My name is Jesee with NordicTrack, I do apologize that you had such a difficult time trying to get in touch with UTS. If you need service and are out of warranty you can contact our dedicated service line at 1.888.366.7998. All they do is set up service, if you would like technical support please call 1.800.999.3756.
Or feel free to email me @ nordictrackcs@gmail.com
Thanks
Jesse Y
TedI67,
My name is Jesse with ProForm, I do apologize that the company you purchased this from is out of business. if you would please email me your contact information I can send you any parts that you need.
Thanks
Jesse Y
nordictrackcs@gmail.com
Wayne Jr & Muvore,
My name is Jesse with NordicTrack. I apologize for the time that you have spent waiting for a resolve from UTS. If you need anything please email me and I will make sure it gets taken care of with UTS.
Thanks
Jesse Y
nordictrackcs@gmail.com
Kumbarr,
I'm sorry to hear that it has taken so long to get a replacement for you. I would hope that by now you should have your new one, if not please send me an email with your contact info so that I can check the status of it. You can reach me at jesse.younker@iconfitness.com
Thanks
Jesse Y.
Dear Customer,
My name is Brady and I work for Icon Health and Fitness. If your issues have not yet been resolved, please send me an email at onlinesupport@iconfitness.com. Please include your phone number and serial number so I can pull up your service file. If anyone else needs assistance, feel free to send me an email. I am eager to lend a hand!
Thank You!
Dear Carioca43,
My name is Brady and I work for NordicTrack. I apologize for your disappointment in the cost of assembly. In order to provide a less expensive unit, we elected to give the customer the option whether to pay for professional assembly or allow the customer to assemble. Most customer's appreciate this and those wanting to assemble on their own find it not to difficult. I agree, they are heavy units and two people make the process much easier. I am not sure where you purchased the unit from, but when purchased directly from us there is a 30 day return period. If you have any questions or comments, please email me at onlinesupport@iconfitness.com. If anybody else needs assistance, please send me an email. I am eager to lend a hand.
Dear Vermont Customer,
Thank you for bringing this to our attention. I apologize for the frustrations that you were caused by the miscommunication.
Kelsey.Snarr@iconfitness.com
Brooklynb,
Thank you for bringing this to my attention. I would really like to look into this for you. If you are interested in having me look over this matter, please contact me directly by email.
Thank you for your time,
Kelsey.Snarr@iconfitness.com
Rosalita,
Thank you for your feed back. I would like to apologize on behalf of our company for the frustrations that you have been caused. If there is anything I can do for you, please feel free to email me.
Kelsey.Snarr@iconfitness.com
Dear Albman,
Thank you for your feedback. I work for ICON Health and Fitness and I would like to look into this for you. If you would please email me with your contact information with some specifics of your problem, I will look into it.
Thank you,
Kelsey.Snarr@iconfitness.com
