I HATE Directv with a passion. I have been a loyal customer for over 14 years now. I remember when us Directv customers had to buy the premium movie channels through a different company, USSB. That's how long I have been with them. In fact, my first argument came when Directv bought the rights to the premiums (HBO, SHOW, etc) and even though I had paid my bill to USSB for my HBO, Directv charged me again for the same service in the same time period. After hours of arguing back and forth with both companys transferring me back and forth to each other, I hung up, threw the phone against the wall, and cried for hours. They STOLE my money. I have brought 3 new customers to Directv over the course of the 14 years and since it was before the whole refer a friend thing I have never gained a dollar from Directv for this. I have spent approximatly $2000.00 over the years for their equipment and have never received a thing from them without it costing me a fortune. My mother who I introduced to Directv 12 years ago is having an HD DVR installed tomorrow through Directv WITH NO OUT OF POCKET COSTS WHATSOEVER. They are upgrading her with a free HD DVR. When I called they told me it would cost $100. Mind you, I have never been late for a payment ever in 14 years. I could understand if I had but I am not understanding what is going on. Why is she a more valuable customer than I am? I have been with them longer. I am not under contract and I never have been so I am now going to be canceling and going with Dish Network. No cable where I live. From the sound of this board it seems that I wouldn't want their HD or DVR service anyways. And their customer service is NON-EXISTANT. The CSR's are only there to make your life a living he**, and drive you crazy in the process with their stupidity. Maybe not all of them but so far at least 99%. Good luck finding the 1% that will help and also have the knowledge to help.
