This does not bode well. I have put up w/ a freezing older model Tivo DVR (R10) for the past 4 years. Easier to push the reset button than waste 30 minutes of my time when all my son wants is to watch his shows. I didn't want to call because of the horrible customer service and and when I did they said I hadn't complained enough times to warrant a replacement. Finally, this past week they saw exactly how old my dvr was (or maybe I annoyed them enough) and offered me a replacement (it was probably on a refresh list it is so old - I have been a customer for 14 years). Just found out today that it is an R15 100. After reading these posts I will be on the lookout for problems w/ a refurbished unit and probably irritated w/ a non-Tivo unit. The rep did tell me that there should be a new Tivo unit out soon (before Spring), since they have worked out their issues between the 2 companies. She suggested I order one as soon as possible (probably at a $199 or more charge I'm sure).
