I contracted w/YeraSoft FKA GlassTree on 6/14/07 and $13000+ later I don't have a site and my original site has expired so now I loose potential customers everyday while Yerasoft refuses to contact me. I went through the BBB and that was a waste of time. I would love to joint a class action suit. That is why I researched and found this site; looking for someone at least 20 someones that would want to join in a suit. You need at least 20 plaintiffs. Let me know and I'll research an attorney. I'm happy businessman09 didn't get ripped off; but for me they took $2700 out of my checking account w/o authorization and they won't refund that either. I've reported them on FBI computer scam site, BBB, Kalamazoo's Attorney General, OH's Attorney General, my local prosecutor and Kalamazoo's prosecutor. Nothing has been done.
For a company that is dedicated to excellent customer service you are severely lacking. I have never called this office w/o being left on hold, disconnected, and refused to be allowed to speak to a supervisor or get an answer. I’ve been trying to get my check that I was told by Joseph it was collected in October 2009; payable the first of Nov. I’ve call 11/5/09 and Joe was going to find out why I hadn’t been paid; 11/20-Joeseph was asking accounting, Jodie was checking 3/24, Valerie will get file left me on hold for 8 minutes before disconnecting me; 5/3/10 Valerie was getting the file and would get back to me. 7/6/10 2:22 Valerie was getting file again, after 25 minutes on hold I called her back from my cell; she said I hung up and I was still on hold on my office phone. Now I have to call her back in 10 minutes after she gets to accounting and asks why I’m not paid. I turned over my Wyatt file at the same time and was dropped when the customer refused to pay, I called several time for it and was ignored. The client eventually sued me and I had to hire another attorney to get it taken care of because “The Forwarding Company” only takes sure things. You guys don’t tell us that when you are soliciting our business and asking if we have clients that won’t pay, how you can collect quickly and efficiently.
I’m treated like a dead beat every time I call, I’ve written to the CEO and received no response.
I was checking out Quid because they said I could get a grant becasue I'm a woman owned business but to process the papers they want $3200 up front towards the $9600 fee. I just wanted to see if they are legit.
I tend to believe that Jeff, Steve, Robert and Marcus are all in on the scam. Although I don't disparage our men and women that serve in our forces, I don't want to hear sob stories. I have one too. They took $13000 and refused to repay any portion of it unless I removed my complaint, I told them I would remove my complaint when they did one of two things: 1) pay me back the money that was stolen by Chaz and the money I paid for the site or 2) build the site I was promised and return the difference between the cost of this site and the money paid to them. They want me to quit complaining and then they will make arrangements. Since they have been so untrustworthy in the past I see no reason for me to remove the complaints. I'm still out the money, they still don't respond, I have an amateur looking site. They should have kept better watch on the people they hire. They had complaints long before they got rid of the "Cons" instead of ignoring them they should have investigated them.
Be aware of dealing w/them, they settled my $12, 000+ debt for a $1000.00 although I called almost daily to get them to tell me what was going on, the never had the file, Valerie Dunn would always have to request the file and it never seemed to appear. When they sent me the check they they kept $500 and I received $500 my client received 2-custom fabricated dual swing gates, operators, telephone entry system, safety equipment and all the bells and whistles for less than my cost on the material w/o adding in the cost to install and I never had a say in what their so called attorney did. I wrote to the CEO, Harold Bowling, he never bothered to respond. This is the worst company I've ever dealt with, they will steal your money and do want they want once you sign the paper, and send them a check you will never hear from them again.
