Not only do they call five times a day (sometimes while I am on the line speaking with someone from the collections department) they also go in and take money out of all of the accounts that even has my husbands name on it! They have taken all of the Christmas money for our children, which was in my account. The ONLY Christmas money we have. We have been in contact with the personal finance department and none of their departments communicate with each other. They keep calling and "making notes" but the phone calls don't stop no matter what we talk about or agree to. My husband is without pay for a whole month...we have to feed our kids. Navy Federal doesn't care. They've even threatened garnishing wages, which I think it illegal. We paid our bills on time...and had an 811 credit score with them until the economy and my husband's job went sour. It doesn't matter to them. Nothing does!
