I'm having the same problem as you guys. This just started last night, and I'm sorry to find out that it is apparently not going to be easy to resolve. Rather than typing it all again, here's just one of the emails I sent to them which explains the whole issue:
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I have already left 2 voice messages with customer service and I have sent 2 emails to admin@gisol.com as I was instructed, but have had no response. The only response I have had was to the one I sent as a trouble ticket online, who replied stating that I need to speak to someone in customer service. I have been trying to reach customer service since 8:30 am CTS. I have tried contacting an online support agent but I just get a page stating that my account is suspended. This is certainly not in keeping with your claim online: "Contacting Global Internet Solutions has never been easier! You can reach us 24 Hours per day via live chat, phone, ticketing system, or e-mail." I have tried every one of these methods. I NEED TO SPEAK TO SOMEONE RIGHT NOW. Here is a copy of my last invoice, straight from your website, which clearly states that I am paid thru 3/2/11:
Statement #[protected] for your account from Sep 2, 2008 until Now
Account ID Plan Opening Balance Changes Closing Balance
1856082 Pro 2005-11-25 FBS (Win) $0.00 CR $0.00 CR $0.00 CR Your activity for your Pro 2005-11-25 FBS (Win) account from Sep 2, 2008 until Now Date Description Debits Credits Balances
9/2/08 4:13 AM Recurrent fee for Pro 2005-11-25 FBS (Win) plan (9/2/08 - 3/2/11)
Open new billing period (9/2/08 - 3/2/11) $238.80 -$238.80
9/2/08 4:13 AM Charge to Credit Card VISA # xxxxxxxxxxxx0968 Exp. 06/2009 $238.80 $0.00 CR
Ending balance as of: Sep 16, 2009 $238.80 $238.80 $0.00 CR
It appears that 'someone' thinks my account is due at this time which is not even true. When I renewed the account last year, it was obviously my understanding that I was buying another 2.5 years of hosting as I did back on 3/2/2006. This is a huge waste of my time, not to mention the damage to my reputation as well as that of my clients. I need for whomever can help me resolve this to contact me immediately at [protected]. I need you to explain why my account has been suspended. I know that the expiration date on my debit card needs to be updated, at which point I assume you are planning to charge me again. I need to know why you are trying to charge me in the first place when my account states that I am paid thru 3/2/11.
The first email I received from you guys was last night at 5:22 pm, then another at 7:22 saying that you have been trying to contact me, (I assume by phone) which is not true. I have had no calls on caller id from you guys, nor any voice mails or emails from you until the account was suspended – and as far as I can see, I am current on my account. And to top it off, you are threatening to terminate my account and delete all my files if I don't respond within 48 hours. I HAVE BEEN TRYING TO RESPOND EVER SINCE I NEW ANYTHING ABOUT THE SITUATION. This is an absolutely unacceptable level of service. I will have to consider taking legal action if this is not handled right away. PLEASE HELP ME RESOLVE THIS NOW! Call me at [protected], or better yet, first reinstate the account and then call me and explain why this happened.
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I emailed them once again with this website address and the above complaints pasted inside in which I threatened to contact the agencies listed above. I guess I may be better off transfering all of my accounts to another host right away. Thank god the domains are not registered there and there is no datasource that needs to be retrieved. I would be very interested to know if anyone ever got a resolution to their issues.
