Hello Harold:
I just read your post here and want to make sure your query has been resolved to your satisfaction. Our records show that your Complete Savings membership has been cancelled as you requested when you contacted our customer service centre.
Complete Savings is an online savings programme, ideal for people who shop online regularly. Members benefits include an initial cashback reward, a £10 monthly member bonus, 20% off giftcards and 10% cashback at over 650 online stores.
I would like to assure you that the only way of creating a membership is to manually enter the following details on the sign-up page for Complete Savings: your name, your email address (entered twice), your postal
address, a new password (entered twice) and your credit or debit card details for the monthly billing. It is mentioned at least four times on the sign-up page that you will be billed monthly, hence why you provide your
credit/debit card details at this stage. Members are also sent email reminders of upcoming billing within the first month.
I hope that this message and your contact with our customer service centre has resolved your query to your satisfaction but if there is anything else we can assist you with, please feel free to contact me or our customer service centre on the details provided below.
Kind regards
The Complete Savings UK team
mary@completesavings.co.uk
[protected] (free from UK landlines)
Hello Youknowit2:
I will be very happy to assist you. I am sorry if you have not gotten a response to your emails. Since I do not know your name, I do not know if I have actually received your emails. Please try contacting me again at mary@completesavings.co.uk and in that email let me know that your Complaintsboard ID is "Youknowit2" so I will recognise your email. I respond to emails within 2 working days.
Alternatively, you could telephone our customer service centre on [protected] (freephone) and one of our representatives there will also be very happy to assist you.
Kind regards,
Mary
Complete Savings
Hello Honest Mon:
I would like to assure your that it is not possible to be registered for Complete Savings with details from a previous online transaction. The only way to create a membership is to enter your details on the sign up page for the Complete Savings programme. The details required on this page are your name, your email address, your postal address, a new password and your credit or debit card details for the monthly billing. It is clear on this page and is mentioned in several places that following 30 days there is a monthly fee and that is why you entered your credit/debit card details at this stage.
Complete Savings is on online membership programme that provides great value for people who shop online regularly. Members can save hundreds of pounds each year. As a member you can access a wide range of benefits, including 10% cash back at many online retailers, up to 20% off popular gift cards and a monthly cashback member bonus.
If you have further questions about Complete Savings, please don't hesitate to get directly in touch with us. You can contact our customer service centre on [protected] or you can contact me directly at mary@completesavings.co.uk.
Kind regards,
Mary
The Complete Savings Customer Service Team
Hello Saba:
I just read your post and I will be happy to assist you. As you requested, your Shopper Discounts and Rewards membership has been cancelled. I have sent an email directly to you with details on the full resolution to your query.
Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at over 650 retailers.
You would have signed up for Shopper Discounts and Rewards after making a purchase or booking via one of our partner websites.
You would have manually completed the Shopper Discounts and Rewards sign-up page, filling in the following details: your name, your email address (entered twice), your postal address, a new password(entered twice) and your credit or debit card details for the membership fee. It is mentioned at least three times on the sign-up page that following 30 days free of charge, you will be billed for each month you remain a member.
I hope that this message and the email that I sent to you directly answers all your questions and resolves your query to your satisfaction. If you need further assistance or if you do not receive my email then please don't hesitate to contact me or our customer service centre on the contact details provided below.
Kind regards,
Mary
The Shopper Discounts and Rewards Team
mary@shopperdiscountsandrewards.co.uk
[protected] (free from UK landlines)
Hello Forum Members:
We want you to know that we’re here to help you. However, it’s difficult to do that in a public forum when we don’t know who each person is, or the details of their membership.
Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at
over 650 retailers.
The only way you can become a member of Shopper Discounts and Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.
We would be happy to help resolve your specific queries or concerns if you contact us directly. You can do so by calling our customer service team at [protected] (this is a free phone number) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.
Kind regards,
Mary
The Shopper Discounts and Rewards Team
Hello Chelliew:
I just read your post here and will be happy to assist you. I have sent an email directly to you with a resolution to your query. I hope my email resolves your query to your satisfaction. I sent it to the email address we have on record with your membership. If you did not receive this email from me, please contact me at mary@shopperdiscountsandrewards.co.uk.
Kind regards,
Mary
Shopper Discounts & Rewards
Hello Shannon1993:
I received the email that you sent directly to me and I have sent you a full response with a resolution to your query. I hope that my email has resolved your query to your satisfaction. If you need additional assistance, please contact me at mary@shopperdiscountsandrewards.co.uk.
Kind regards,
Mary
Shopper Discounts & Rewards
Hello Brian:
We would very much like to assist you and resolve your query to your satisfaction. In order to do that, we need to identify your Complete Savings membership record and without further details we currently cannot confirm your record.
Please contact us directly by phone on [protected] or by email at customerservice@completesavings.co.uk. Alternatively, you can contact me directly at mary@completesavings.co.uk so that we can identify and confirm your record.
Complete Savings is an online membership programme. To join the programme, you would have clicked on a promotion to claim cashback on your next purchase at the site you were using, and by clicking this you would have been shown the Complete Savings sign-up form, where it is clear that in order to claim the cashback reward on offer you must first become a member. Membership is free for 30 days, after which there is a monthly fee - this is why you are required to enter your credit/debit card details at this stage. Members are free to cancel at any time.
The only way to create a membership is by entering your details in full on the Complete Savings sign-up form. Details required are: your name, your email address, your postal address, a new password, and your credit or debit card details for the monthly billing. As a member of Complete Savings, not only can you claim an initial cashback reward, but you also have access to an ongoing monthly cashback reward, discounted giftcards and 10% cashback at over 650 online stores.
We hope you get in touch with us directly so that we can resolve your query to you satisfaction.
Kind regards,
Mary
The Complete Savings UK team
[protected]
Hello Brian and Thomas:
We will be happy to assist each of you with your queries about Complete Savings. However, we first need to identify each of your membership records and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, [protected], or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
To reassure you, the only way to become a member is to enter your details in full on the sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.
We hope you contact us directly so that we can resolve your queries to your satisfaction.
Kind regards,
Mary
The Complete Savings team
Hello Jean:
I just read your post and I want to be sure that your query has been resolved to your satisfaction. I checked our records and found that your Shopper Discounts & Rewards membership was cancelled last week when you contacted our customer service centre.
Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at over 650 retailers.
You would have signed up for Shopper Discounts and Rewards after making a purchase or booking via one of our partner websites. You would have manually completed the Shopper Discounts and Rewards sign-up page, filling in the following details: your name, your email address (entered twice), your postal address, a new password(entered twice) and your credit or debit card details for the membership fee. It is mentioned at least three times on the sign-up page that following 30 days free of charge, you will be billed for each
month you remain a member.
I hope that this message and your contact with the Shopper Discounts & Rewards customer service team has resolved your query to your satisfaction. If you need further assistance, please let us know by contacting us at customerservice@shopperdiscountsandrewards.co.uk or by phone at [protected] (free from UK landlines). Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk.
Kind regards,
Mary
The Shopper Discounts and Rewards Team
Hello Forum Members:
We want you to know that we’re here to help you with your queries about Complete Savings. However, it’s difficult to do that in a public forum when we don’t know who each person is or the details of their membership. We can help you better and resolve your specific queries or concerns if you contact us
directly. You can do so by calling our customer service team at [protected] (this is a free phone from UK landlines) or you can contact me directly at
mary@completesavings.co.uk. If you contact me directly, please reference this forum.
Complete Savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 650 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
It is not possible to be registered for Complete Savings based on data from a previous online transaction or by simply ticking a box. People are offered the opportunity to join Complete Savings after completing a purchase at one of our online retail partner’s websites. All prospective members must manually enter the following details into the online Complete Savings membership sign up page: their name, email address, postal address and their credit or debit card details. This sign up page clearly states there is a monthly fee – in fact there are at least three references to it. After entering these details on the sign up page, the prospective member must also create a personalised password and then click on a "YES" button to acknowledge they have read and agree to the membership Terms and Conditions and the Offer and Billing details which are clearly stated in text adjacent to the "YES" button.
We email new members five emails in their first month of their membership to promote the benefits available to them and to remind them about billing. After this, they are then emailed monthly. Members can easily cancel at any time by contacting our customer service centre.
We hope you contact us directly using the contact details provided above so that we can resolve your query to your satisfaction.
Kind regards,
Mary
The Complete Saving Customer Service Team