I have to agree with all the postings on this board. RCN is an absolute diabolical company and I am sick of being in a building that only provides RCN service and not being able to use another carrier.
I have had service, billing, customer care issues with them and neither of these are easy to resolve. The reps are completely incompetent. Please check your bills because extra charges are added all the time. When I phone to get different quotes - that's exactly what I get - different quotes for the same services depending on the rep you speak to. They all like to say "oh, you were on a promotion". This is a total lie. It is just a line to deceive the fact that they are constantly ripping customers off. Why is it that one day I ring to find my basic package is $154 per month (with high definition access) and the next day I'm told I could get everything, in HD access for $139 a month! Why is it that I noticed last month my basic charge was $170.00 a month. Surely there must be a government commission that RCN is answerable to and I have every intention of pursuing this complaint. First, it should be totally illegal for anyone cable company to have a monopoly on any one building. We should all have the freedom of choosing which company we would like. I spent many years living in Europe and I have NEVER come across the kind of deceptive and incompetent practices RCN regularly exercises.
Another time I waited 3 days for a technician to show up. Each time there was a no show and everytime I called the rep on the line insisted that the technician turned up but that I was not home! It was beyond pathetic! Only after hanging on the phone on the 3rd day for nearly two hours and screaming my head off at the rep did I manage to resolve the issue. This is totally unacceptable.
I am totally dreading the onset of February when the switch to digital is made because i expect that this too will be mishandled by RCN who have already sent me a box that is supposed to be installed. Why is it that I even have to install yet another piece of equipment when I am already receiving cable coverage. I thought these extra boxes were only for those who did not have cable service.
Honestly, the company needs to be reported to a federal commission and to better business bureaus. While these forums are good for venting, they do not solve the problem that rogue outfits like RCN continue to operate as ineptly as they do and continue to rip off people.
