I have had the same problem with this company. They charged me $2000. for a warrenty that they did not honor and you can't ever get ahold of them. They always have an excuse for why it won't cover the problem [not a very good one] If i pay extra for a warrenty to cover transmission andother major parts i don't expect to have to pay $500 or $600 out of pocket to have it fixed. Two days after we got the vehicle it broke down. Wanted to return it and the said it was my responsibility after I drove it off the lot. Have been back and forth with them on the phone dealing with repair issues. The automechanic I go through says he has the same problem with them avoiding him. To the person who is seeking legal acti0n good for you. If any of my information can help feel free to let me know. It is very aggrevating and it needs to stop at there expense not ours.