Quit[censored]ing - hmm..."we accepted the business you gave." What a professional user name for an NFCU employee. Quit[censored]ing' s post confirms that instead of listening to members - NFCU goes on the defensive and continues treating members like crap. In addition to this bad treatment of "members" I've also been subjected to extreme cases of incompetence by NFCU which took months to resolve for each case. Though it was always NFCU's error - no apology was received. I agree, NFCU is not what it used to be. The number of members leaving for local banks is growing because the local banks are now doing what NFCU used to do 20 years ago - treat customers as having value and providing the customer service expected.
I agree. NFCU today is the worst financial institution to deal with - especially if you lose your job. 20 years ago it was a different story - they used to care about members. Today, Chase, Capital One, Bank of America, etc. will all work with a loyal customer in the event of a job loss. Not Navy Federal. NFCU now engages in numerous deceptive practices. I have pile of stories and complaints from multiple sources and from members with their own stories of mistreatment. NFCU takes $$ from members accounts without prior notice for bills due weeks in the future citing they have a right because it's in the member agreement. They receive payments and don't post them violating GAAP rules - then when they do post the payments, they report the debt as paid on the date they decided to post payment, not the date received. Their collectors call people other than the creditor and leave detailed voicemail messages as to why they are calling disclosing personal information relating to the member's account and violating FCRA rules. NFCU has also been fined for blatant violation of federal bankruptcy laws. NFCU is not the same institution it used to be. They're worse now than banks used to be. The tables have turned and banking with a strong regional or local bank like Wells Fargo or BB&T is the way to go now. At least the local bank will value your business and treat you well - even in tough times. It's as if NFCU doesn't see or care what's going on in this country in general. Unemployment is at 11% just in my state. It makes me wonder if NFCU is in a worse financial state than they've disclosed - they're desperate and think threatening customers will get them the revenue. It's like the time their computers were breached and personal information of their members was compromised - they failed to notify all the members and tried to play down the media reports. They weren't forthcoming about that breach, so it makes me question how open they'll be about any financial troubles. All I can say is that the customers they're treating badly today will recoup and get new jobs when the economy recovers, and NFCU will be less those customers in the end. They're not as strong financially as they're presenting these days, and they're poor treatment of long-term loyal customers is clearly positioning them to be in a worse position when the economy recovers.
just so realist will get past spelling and see the point of the posts - correction to last sentence: "their poor treatment of long-term loyal customers..."
This is a complaint board - if you don't like the complaints, Quit[censored]ing, go back to work. Your posts on here explain why NFCU employees are so incompetent. You're too busy playing around online instead of working. Michael Warren can ### all he wants here - that's what this site is for. Your posts on all the NFCU complaints only supports the validity of the complaints. Why don't you as an NFCU employee try to help research this issue instead of responding with the ###, defensive post? By offering to HELP (foreign concept to a NFCU employee) you could possibly determine whether or not his complaint is valid then post a fair response on this site. Your a-hole posts demonstrate EXACTLY how NFCU employees treat members on the phone - that is, when they even speak English.
