On august 12, our 3 year old fridge (two doors/freezer at bottom, stainless steel doors) stopped working from one moment to the other. I called immediately for service, am in Miami, 92 F, they could schedule me in for friday 1-5 o'clock. Bought ice buckets and tried to save some of my food (all organics), but to no avail. Service men arrived friday afternoon 5.30 pm after I had called 3 times to see where they were.
They told me they did not have the part, it was something to do with a fan at the back, when they had looked at it, and then wanted to be paid up front 220$ for half the price of the part (although we still have companies guarantee in place), ... I did pay the 220$ because the guys did not make any move to order the part otherwise.
They would be coming over to install the new part on august 18. I took off for the morning of august 18/2009 from my work. At 6 pm on august 17 I received a phonecall that they had to reschedule the appointment because they could not get the ordered part delivered on time.. Oh, when could they then come by? I asked politely. Answer I received : *well, the part was not available before september 15!
I then immediately rang Amana and spoke with someone with hardly any manners who told me that it was very sorry for me, but the part for the fridge which was necessary to repair it, was indeed not available, he just had checked it (indeed he was on the phone with the repair people in Miami) and he also could not locate such a fridge part in any of the other stores/
So there we are: Amanas fridge was 1800 dollars, we still have it under warranty, they have not even a new part to replace the one that was somehow faulty, (otherwise how could that just break without anything done to it?) and they let me PAY for it half upfront...we would be without a fridge for more than 4 ! weeks by the time the fridge would be repaired, and that in miami, in the middle of summer.
I asked the not so friendly person on Consumers affairs if they could then give me a new fridge and he told me he could give me 10% off for us to buy a new one. What a joke!
This is the crappiest made fridge, this Amana, and we should have listened to our son who told us that we should never ever buy a brand like Amana, now from Whirlpool, but should have stayed with true proven
quality from brands such as Miele and Philips.
