Hello, im a tech for Directv. and yes, i must agree the customer service sucks and even for us tech they suck...but when your company outsource to these mom and pop installation company you are going to get the mom and pop service, which is not good. Because i work directly for Directv, we as techs have to go back and clean up the mess these installation company left behind and we get blamed and cursed out for the job that they did. also, for these installation charges that are not free, yes, its true...You have to pay for any custom work such as; wall fishes. that is not with the free installation. Directv is a great satellite company but its sometines the people that makes it a bad company. Please do not give up on my company...We have packages that no other satellite or cable company can offer. i apologize to the customers that got the run around from customer service. Please don't let them run u away from a great satellite company. Directv Tech (female) MDP
