In my opinion, Hachette part works just do not care about their customers. All they think about is how much money they can make. When we complain about things, we never get any apologies from them. They always blame the system.
It appears that making a complaint via the complaints board is a complete waste of time. No contact is ever made from either, those who we are complaining about, or the complaints board. Best advice I would give to everyone who are considering building any models from Hachette, (& a few other companies like them), is: do some research, check reviews, & if still not sure, do not subscribe. I have had enough of companies like Hachette who just do not care about their customers, & have no faith in the complaints board, for the lack of response.
