We got the fireplace from Mirage stone and have numerous issues, most were resolved, but still waiting on the door assembly.
After finally getting our unit together with alot of tweeking and 3 people. We had our first fire on April 11th. That enjoyment ended when the firebrick inside the unit exploded sending rock and embers into our guests. I have reached...
We ordered the outside fireplace through efireplace.com. The complaint is against Mirage Stone Fireplaces. They are knowingly sending out their fireplace kits without the door assembly, metal grates and shims. Sometimes it's just the doors. The problem is, you cannot assembly the fireplace without the doors. They are not answering consumer complaints and in...
