Have same problem...in addition our "regular" driver won't come down our long driveway with a little snow, even though it's obvious my neighbor and I use the driveway a lot! It's clear from all the tire tracks! He leaves VERY heavy boxes, some from Chewy, that I can't pick up, so I have to open the boxes on the road and put the ingredients in my car trunk, one by one. Complained to Chewy and asked if they use UPS instead, which always seems to get down our driveway with no trouble. They said they have filed a formal complaint for us.
