First I would not go with any finance company that Bath Fitter recommends. Sounds like they are crooks and the probably do business with other crooks. If you had used a charge card the first time and they had put it on your charge you could have disputed it (just for future reference). As it is I would dispute it with the bank and ask them to show where you gave them permission to take the money from your account. If they cannot prove it then tell them to put the money back. If they refuse then you can contact a guy named "Clark Howard" and he will tell you what you can do to make the banks life miserable till they put the money back as well as things you can do to make Bath Fitter's life miserable. You can do a search for Clark Howard on the internet. He has a consumer help show on the radio and TV. He is all over Youtube and other places. The idea is to make sure you keep up the pressure. Remember that getting the door fixed would be nice but making their life as miserable as possible is the primary goal. They need to know every time they do this they will create problems for themselves that will never seem to end.