On Nov 19, 2019, I booked multiple destination flights via Jetabroad (Order Confirmation JYY49Y3). Due to Covid-19, Vietjet Airlines had cancelled my flight (Booking # 93826698). On Jan 1, 2021, Vietjet had informed me via an email that they've processed & issued a refund back to Jetabroad on Dec 18, 2020. I've tried to contact Jetabroad multiple times via emails for the refund but they didn't respond so please help. Thank you