This is exactly what happened with my car finanace, even worse in my case. I can't even logging to my account to see what the problem with my recurring payment. I tried to loggin since Jan 11th called 5/6 times, there customer service is so unprofesional that I can't login to my own account. Called today again waited more than 30 mins and the phone was cut off after some expert(what a joke) received the call. I will advice everyone stay away from the suntrust bank they will ruin your credit score.
